Customer Service

Many times customers decide to leave a website if they face challenges in trying to purchase, but with live chat or active customer service in place, they can easily make contact to resolve their queries. A personalized message mentioning your customer’s name, on the other hand, makes customers feel acknowledged and develop customer trust and loyalty. This proactive approach to interacting with potential customers allows you to capture sales at the exact moment when shoppers typically abandon a purchase.

Whether you’re launching a new e-commerce website, expanding into new markets, or expecting an increase in sales. OmniQore’s skilled customer service team can help you make a great first impression. The days of limiting customers are gone, and if you want to deliver top-notch customer service, you can’t rely only on one channel. Our multichannel strategy blends different promotional and distribution channels, positioning you to reach, connect, and build rapport with your customers. Customer service plays an active role in the entire customer journey, from your social media channels to your website to your email newsletters, which opens many gates for engaging with customers and collecting feedback.

Here’s what you get from Omniqore’s Customer Service:
  • Provide Multilingual 24×7 customer support to keep customers engaged
  • Personalized customer support via phone, email, social media or live webchat
  • Quick Customer Response Time provides order details, shipping status, etc.
  • Increase in conversion rate and sales, up-selling or cross-selling of products

Omniqore can help you build great relationships with your customers by improving all aspects of the customer experience. Our dedicated team of customer service offers support in various languages to your diverse customer base with a 24-hour live answering service that gives your customers the chance to communicate with a real person whenever they want to know more about your business and product details.













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